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Help with your account.
Login trouble, forgotten password or profile changes — find the solution here.
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Sign-up & login
I signed up with the wrong role (e.g. as a carer instead of a family). What can I do?
Contact our support at info@hallobabysitter.de with your e-mail address and the account type you want. We’ll gladly change it for you.
I can’t log in. What’s wrong?
First check that you’re using the right e-mail address. Make sure Caps Lock is off. If the problem persists, reset your password via “Forgot password”.
Why am I not receiving a confirmation e-mail?
Check your spam/junk folder. Some e-mail providers filter automated e-mails. If you haven’t received an e-mail after 15 minutes, request a new confirmation or contact our support.
I forgot my password. How do I get a new one?
Click “Forgot password” on the login page. Enter your registered e-mail address and you’ll receive a link to reset your password.
Profile & account
I want to upload a photo. What should I keep in mind?
Use a recent, well-lit portrait photo. The picture should clearly show your face and look professional. Accepted formats are JPG and PNG with a minimum size of 200×200 pixels.
How do I delete my account?
Go to Settings > Account > Delete account. Your data is removed completely in line with our privacy policy. If you have an active paid membership, deletion counts as cancellation at the end of the current term.
Your question wasn’t there?
Suggest it to us. We add frequent questions to the FAQ.
Still have questions? We’re happy to help.
Our team answers you personally, usually within 24 hours.