Help & FAQ
How can we help you?
Pick your topic. You’ll find answers to the most common questions here.
Questions about “”
- How do I find the right babysitter for my family? For parents
- How do I sign up as a parent looking for childcare? For parents
- What applies if the babysitter is under 18? For parents
- How do I contact carers? For parents
- What is a premium membership? For parents
- What does a premium membership cost? For parents
- How do I cancel my premium membership? For parents
- Can I deduct childcare costs from my taxes? For parents
- Can I use the service through my company? For parents
- From what age can I become a babysitter? For babysitters
- How do I sign up as a babysitter? For babysitters
- Do I need experience or qualifications? For babysitters
- How quickly will I get my first enquiry? For babysitters
- How do I find requests from families? For babysitters
- What does HalloBabysitter cost me? For babysitters
- How do I set my hourly rate? For babysitters
- What do I get with Premium? For babysitters
- Can I cancel Premium at any time? For babysitters
- Do I have to pay tax on my earnings? For babysitters
- Does the minimum wage apply to me if I am under 18? For babysitters
- Who can see my profile and my phone number? For babysitters
- How do I get more enquiries? For babysitters
- What is a babysitter certificate? For babysitters
- Can I pause my profile? For babysitters
- What does identity verification mean? For babysitters
- What should I look out for at the first meeting? For babysitters
- How do I report a problem with a family? For babysitters
- I am 16 or 17. What applies to me? For babysitters
- What should I look out for at 16 or 17? For babysitters
- I signed up with the wrong role (e.g. as a carer instead of a family). What can I do? My account
- I can’t log in. What’s wrong? My account
- Why am I not receiving a confirmation e-mail? My account
- I forgot my password. How do I get a new one? My account
- I want to upload a photo. What should I keep in mind? My account
- How do I delete my account? My account
- Which payment methods are accepted? Payments & billing
- Will I receive an invoice? Payments & billing
- Does my membership renew automatically? Payments & billing
- Are the babysitters on the platform vetted? Safety & trust
- How do you protect my personal data? Safety & trust
- What happens if there’s a problem with a babysitter? Safety & trust
- Is there insurance for the childcare? Safety & trust
We have no question on that yet. Suggest it below or write to us.
Topics
For parents Everything about finding childcare, memberships and getting in touch. 9 questions For babysitters Information about signing up, your profile and your options as a carer. 20 questions My account Help with login problems, account settings and profile management. 6 questions Payments & billing Questions about prices, payment methods and invoices. 3 questions Safety & trust How we look after safety on our platform. 4 questions
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