Safety & trust
Safety & trust.
How we make sure you can feel safe on our platform.
TopicsJump to a topic
Safety & trust
Are the babysitters on the platform vetted?
Babysitters can have their identity verified using an official document — verified profiles carry a visible trust seal. Reviews from other families additionally help you choose.
How do you protect my personal data?
We process all data in accordance with the GDPR. Sensitive contact details such as e-mail and address are only visible to registered members. Our servers are located in Germany and protected to current security standards.
What happens if there’s a problem with a babysitter?
Contact us immediately at info@hallobabysitter.de or by phone. We take every report seriously and review the case. Profiles can be suspended for serious violations.
Is there insurance for the childcare?
HalloBabysitter connects parents and babysitters. We recommend clarifying individual insurance questions directly with the babysitter. You’ll find information on liability and accident insurance in our blog.
Your question wasn’t there?
Suggest it to us. We add frequent questions to the FAQ.
Still have questions? We’re happy to help.
Our team answers you personally, usually within 24 hours.